Cert Introduction Essay

205 cert introduction to obligation of cover in health, social caveat or children and new-made peoples settings. 205 cert. 1 understanding the implications of duty of perplexity.Q 1.1 Define the term duty of c atomic number 18.A 1.1 health and social care organisations have what is c alled a duty of care towards the people look after, that means that they must(prenominal) do everything they can to keep the individual in their care safe from harm, it is not only the care establishment that needs to prioritise the safety, welfare and interests of the people using its services, but excessively the care thespians of the establishment. My employer also has a duty of care for staff members, to ensure that workers conditions are safe, suitable to deliver the service. Q 1.2 Describe how the duty of care affects own work role.See more how to start a paragraphA 1.2 calling of care is a legal obligation imposed on an individual requiring that they adhere to a amount of reasonable ca re while performing any acts that could foreseeable harm others.205 cert. 2 understanding harbour available for addressing a dilemmas that may arise about duty of care. Q 2.1 Describe dilemmas that may have arisen surrounded by the duty of care and an individuals rights. A 2, 1 as a care worker my aim is to help people live independently. That means encouraging them to make decisions for themselves. When someone in our care decides to do something that we think is unsafe, we face a dilemma (a difficult choice between two decisions). If we period them doing it, are we denying them the right to take risks? If we let them do something dangerous, are we failing in our duty of care? Q 2.2 explain where to get additional stand up and advice about resolve such dilemmas. A 2.2 Additional support may come fromFamilies and friends of the individual.Colleagues.Peers.Senior carers.Managers.Registered managers.Advocates.Care standards.Community psychiatric nurses.Health visitors.Doctors.Poli ce.Local counsellors.Members of parliament.205 cert. 3 realize how to respond to complaints.Q 3.1 describe how to respond to complaints.A 3.1 Individuals and their relatives and friends are confident that their complaints will be listened to, taken severely and acted apon. The registered person ensures that there is a simple, clear and accessible complaint procedure which includes the stages and timescales for the proses, and that complaints are plowt with promptly and effectively. The registered person ensures that the person home has a complaint procedure which specifies how complaints may be made and who will deal with then, with an assurance that they will be responded to within a maximum of 28 days.A record is unbroken of all complaints made and includes details of investigations and any action taken. The register person ensures that written information is provided to all individuals for referring a complaint to the QCA at any stage, should the complainant wish to. Q 3.3 Id entify the main points of agreed procedures for discussion complaints. A 3.3 There are principles of good complaints procedures by the local government ombudsman and heath service ombudsman .they are the following. 1 Getting it right.